Privacy Policy
At OptimAI, we're committed to protecting your privacy and ensuring the security of your personal information.
1. Introduction
Welcome to OptimAI ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services, including our AI-powered websites, chatbots, and virtual assistants.
2. Information We Collect
We collect information to provide and improve our services. The types of information we collect include:
Information You Provide Directly:
- Contact information (name, email address, phone number, address)
- Business information (company name, industry, services offered)
- Content you provide for your website and AI interactions (text, images, files)
- Communication you have with us via email, phone, chat, and other channels
Information Collected Automatically:
- Usage data (website interactions, AI bot interactions, call logs)
- Technical data (IP address, browser type, device information)
- Cookies and similar tracking technologies (for website analytics and functionality)
Information Collected Through AI Interactions:
- Chatbot conversations and transcripts
- Virtual assistant call recordings and transcripts
- Data processed by our AI bots to provide services (e.g., appointment scheduling, customer inquiries)
3. How We Use Your Information
We use your information for the following purposes:
To provide and maintain our services, including building and hosting your AI-powered website
To process and fulfill your orders and requests
To communicate with you, including responding to inquiries and providing customer support
To improve our services and develop new features
To analyze usage data and trends
To personalize your experience
To send you marketing and promotional materials (you can opt-out at any time)
To comply with legal obligations
4. Communication Channels
We may communicate with you through various channels, including:
- Email: For order confirmations, support, and marketing
- Phone: For customer support and consultations
- WhatsApp: For customer support, updates, and AI-powered interactions
- Messenger (Facebook Messenger): For customer support and AI-powered interactions
- Instagram Direct Messages: For customer support and AI-powered interactions
- Live Chat: On our website and within our platform
- Other Messaging Platforms: As required for AI bot integrations and customer support
6. Data Security
We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations.
8. Your Rights
You have the following rights regarding your personal information:
Access
You can request access to the information we hold about you
Correction
You can request that we correct any inaccurate information
Deletion
You can request that we delete your information (subject to legal obligations)
Opt-Out
You can opt-out of receiving marketing communications
9. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: